An MSP committed to seeing your business grow

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. With offices in Vancouver, Calgary, and Toronto, and a dedicated team in Victoria, we’re able to provide world-class support on a national level.

Gir, Nucleus MSP Supercharge Dog

What does “Supercharge” mean?

Don’t worry, it’s not another buzz-word to add to your list of corporate jargon. Nucleus goes far beyond the competition’s standard set of services to become an extension of your organization, contributing resources, industry-leading processes, technology solutions, and award-winning client services to supercharge your IT investment and help launch your business to the next level. In short, we make the success of your business our business.

Depth and breadth of service truly sets us apart

STANDARD MSPsNUCLEUS
Server Monitoring & Maintenance
Network Monitoring & Management
Help Desk Services
Basic Security
Backup Solution
Procurement Services
Monthly IT Operational Meetings
Quarterly Business Reviews
Support Application
Regular Proactive On-Site Visits
Dedicated Project Team
60+ Team Members
Bilingual Support (English & French)
Technology Scorecards
Security Awareness Training
IT Strategy Team
Technical Alignment Team
Dedicated Client Success Manager
vCIO Services
POD Architecture
30-Day Contracts
Disaster Recovery and Business Continuity Solutions
Extended Support Hours (1am-8pm PST/2am-9pm MST/4am-11pm EST)
Same-Day-Resolution
Scalable to fit your business, from 5-500 employees
SUPERCHARGED
IT Dashboard that you LOVE: helps manage your IT Services

Dashboards:
Our obsession with visually monitoring your IT investment.

Why do we love business dashboards so much? Too often, we hear from clients about how frustrated they were not knowing what their old MSP was doing, submitting support tickets but never hearing back. Our dashboards solve that problem by providing a real-time view of how your IT is performing and what we are doing to help your business grow.

Nucleus is composed of 60+ full-time employees based in Victoria, Vancouver, Calgary, and Toronto who are grouped into teams to provide the best client experience possible!

Internationally recognized for excellence in MSP Support

Slack Logo on purple background

Nucleus Networks was an indispensable resource in helping Slack’s Canadian operations ramp up to meet the needs of our quickly growing workforce. Their team is knowledgable and experienced and helped us get the right technology, when we needed it!

-JUSTIN, SLACK

Rock out on a keyboard with managed IT Services

Are you an IT Rockstar?

WORK WITH US!

We are always on the lookout for the next up-and-coming IT Rockstar to join our team. If you eat, sleep, and breath IT then we may be the right fit for you. (Did we mention that we’ve been ranked as one of BC’s Best Workplaces multiple years in a row? Just sayin’.)

Tech for Kids boy flying with a wicked cape - Managed IT services

Tech for Kids = Tomorrow’s IT Leaders

We believe that every child should have access to technology to help them learn. That’s why we launched Tech for Kids, a non-profit initiative focused on empowering kids with technology to become intellectual explorers.