• Shaw Business Certified Partner

    We are pleased to announce that we are now a Certified Shaw Business Partner! We are one of only three partners in BC that has attained this designation and it further highlights our experience and commitment to the Shaw stack of solutions available to businesses in British Columbia and Alberta. Nucleus specializes in a variety […]

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  • Junior Support Specialist [HIRED]

    Role: Junior Support Specialist – Work Order Team Experience: 1-2 Years Location: Gastown (Vancouver, BC) Located in historic Gastown, surrounded by stellar waterfront views, we’re a team of 35 technology lovers submersed in a work hard, play hard environment focused on providing outstanding IT support services to our clients across Canada. We are looking for outgoing/personable […]

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  • Nucleus a semi-finalist for BC’s Best Company

    We have some exciting news to share this morning! We’ve been named as a semi-finalist (top 10) as BC’s Best Company in the Small Business BC Awards! There’s another round in the process to determine the top 5 which is announced in January. Here’s the official press release from Small Business BC.

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  • Sales & Marketing Coordinator [HIRED]

    We’re looking for a Sales & Marketing Coordinator to join our team in Vancouver! Job description Role Summary: The Sales & Marketing Coordinator loves both inside and outside sales activities. You’re a people person, enjoy being on the phone, but prefer in-person interactions such as client meetings and industry events. You have a passion for […]

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  • Meet the Team: Diana

    Diana, one of our Support Specialists, has recently joined the Nucleus family in October 2016. Diana has been in IT since 2008 when she started on a help desk for a large Oil and Gas Enterprise company in Calgary, AB. Diana also went to school to earn her help desk analyst diploma that year. Having […]

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  • Nucleus awarded IT Glue Partner of the Year at IT Nation 2016

    We’re down in Orlando for IT Nation 2016 and we have some great news to share! We were awarded ‘IT Glue Partner of the Year’ for our commitment and excellence when it comes to IT documentation! “Nucleus has 3x more documentation than companies 2x their size” – IT Glue This recognition confirms our commitment to […]

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  • Meet the Team: Ben

    Ben joined Nucleus in August 2016 as one of our Support Specialists. He is part of the team fulfilling all kinds of requests for our clients – particularly specializing in new workstation roll-outs. What started out as a hobby for Ben transformed into 16 years of IT experience in small and medium businesses ranging from banking […]

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  • The day most of the internet went away

    On Friday, October 21st, there was a massive cyberattack on the company Dyn.  Dyn is a very large DNS provider which many, many large sites rely on (Twitter, PayPal, Netflix, Reddit, Spotify, etc). If you are unfamiliar with DNS it stands for Domain Name System.  When you type in www.netflix.com into your browser, your computer […]

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  • IT Security

    Ransomware, cryptolocker, phishing attacks – these are all terms we’re sure you’ve heard by now with the amount of organizations being hit by various IT security breaches. Security breaches are no longer isolated to corporate/enterprise environments as more and more small businesses are being targeted and exposed. Unfortunately, there is no silver bullet when it […]

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  • Small Business BC Awards

    Nucleus was a top 10 finalist for BC’s Best Workplace in 2014, a top 5 finalist for BC’s Best Workplace in 2015, and hopes to become BC’s Best Company in 2016. Please VOTE FOR US HERE! Nucleus has rapidly grown from a dozen people to 35+ team members across Canada. With its head office in […]

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  • Support Specialist – Work Order Team [HIRED]

    Company: Nucleus Networks Inc. Industry: Managed IT Services Location: Gastown (Vancouver, BC) Located in historic Gastown, surrounded by stellar waterfront views, we’re a team of 35 technology lovers submersed in a work hard, play hard environment focused on providing outstanding IT support services to our clients across Canada. We are looking for outgoing/personable geeks at […]

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  • CSAT or Die

    At Nucleus we watch CSAT (client satisfaction) like a hawk on a daily, hourly, and per-ticket basis. We need to keep our finger on the pulse of what’s working and what isn’t. It amazes me to this day that we on-board new clients that come from a system where they have no means to submit […]

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