• Meet the Team: Diana

    Diana, one of our Support Specialists, has recently joined the Nucleus family in October 2016. Diana has been in IT since 2008 when she started on a help desk for a large Oil and Gas Enterprise company in Calgary, AB. Diana also went to school to earn her help desk analyst diploma that year. Having […]

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  • Nucleus awarded IT Glue Partner of the Year at IT Nation 2016

    We’re down in Orlando for IT Nation 2016 and we have some great news to share! We were awarded ‘IT Glue Partner of the Year’ for our commitment and excellence when it comes to IT documentation! “Nucleus has 3x more documentation than companies 2x their size” – IT Glue This recognition confirms our commitment to […]

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  • Meet the Team: Ben

    Ben joined Nucleus in August 2016 as one of our Support Specialists. He is part of the team fulfilling all kinds of requests for our clients – particularly specializing in new workstation roll-outs. What started out as a hobby for Ben transformed into 16 years of IT experience in small and medium businesses ranging from banking […]

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  • The day most of the internet went away

    On Friday, October 21st, there was a massive cyberattack on the company Dyn.  Dyn is a very large DNS provider which many, many large sites rely on (Twitter, PayPal, Netflix, Reddit, Spotify, etc). If you are unfamiliar with DNS it stands for Domain Name System.  When you type in www.netflix.com into your browser, your computer […]

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  • IT Security

    Ransomware, cryptolocker, phishing attacks – these are all terms we’re sure you’ve heard by now with the amount of organizations being hit by various IT security breaches. Security breaches are no longer isolated to corporate/enterprise environments as more and more small businesses are being targeted and exposed. Unfortunately, there is no silver bullet when it […]

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  • Small Business BC Awards

    Nucleus was a top 10 finalist for BC’s Best Workplace in 2014, a top 5 finalist for BC’s Best Workplace in 2015, and hopes to become BC’s Best Company in 2016. Please VOTE FOR US HERE! Nucleus has rapidly grown from a dozen people to 35+ team members across Canada. With its head office in […]

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  • Support Specialist – Work Order Team [HIRED]

    Company: Nucleus Networks Inc. Industry: Managed IT Services Location: Gastown (Vancouver, BC) Located in historic Gastown, surrounded by stellar waterfront views, we’re a team of 35 technology lovers submersed in a work hard, play hard environment focused on providing outstanding IT support services to our clients across Canada. We are looking for outgoing/personable geeks at […]

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  • CSAT or Die

    At Nucleus we watch CSAT (client satisfaction) like a hawk on a daily, hourly, and per-ticket basis. We need to keep our finger on the pulse of what’s working and what isn’t. It amazes me to this day that we on-board new clients that come from a system where they have no means to submit […]

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  • We’re Hiring: Support Specialist – Toronto [HIRED]

    Job Title: Support Specialist Years’ Experience: 4+ years Reports To: Support Manager Location: Toronto Role Summary: Your middle name is troubleshooter, you love problem solving and helping clients resolve their issues. You will be based out of our office in downtown Toronto, working in a collaborative team environment. You possess great communication skills and have a passion […]

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  • Microsoft Gold Partner

    We are pleased to announce that we are now a Managed Microsoft Partner, one of a select few in British Columbia, and have also attained our Microsoft Gold Competency in Small and Midmarket Cloud Solutions. This certification recognizes Nucleus’ as an expert at selling, deploying, and managing Microsoft Office 365 cloud and hybrid solutions for small and […]

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  • Coast to Coast Coverage

    One of our key differentiators is that we have full-time staff located in Victoria, Vancouver, and Toronto which allows us to have standard Help Desk Services beginning at 4:00AM PST until 7:00PM PST and 24x7x365 for business critical issues. This means whether you start early, or work late, you can connect with a Nucleus Support […]

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  • We’re Hiring: Service Manager [HIRED]

    Job Title: Service Manager Years’ Experience: 5+ years Reports To: President Location: Vancouver, BC Role Summary: The Service Manager is the bridge between our clients and our technical team. The Service Manager is focused on improving client satisfaction, being an escalation point, and driving Nucleus standards throughout all clients (Inside Sales). The Service Manager is […]

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