• IT Security

    Ransomware, cryptolocker, phishing attacks – these are all terms we’re sure you’ve heard by now with the amount of organizations being hit by various IT security breaches. Security breaches are no longer isolated to corporate/enterprise environments as more and more small businesses are being targeted and exposed. Unfortunately, there is no silver bullet when it […]

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  • Small Business BC Awards

    Nucleus was a top 10 finalist for BC’s Best Workplace in 2014, a top 5 finalist for BC’s Best Workplace in 2015, and hopes to become BC’s Best Company in 2016. Please VOTE FOR US HERE! Nucleus has rapidly grown from a dozen people to 35+ team members across Canada. With its head office in […]

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  • Support Specialist – Work Order Team

    Company: Nucleus Networks Inc. Industry: Managed IT Services Location: Gastown (Vancouver, BC) Located in historic Gastown, surrounded by stellar waterfront views, we’re a team of 35 technology lovers submersed in a work hard, play hard environment focused on providing outstanding IT support services to our clients across Canada. We are looking for outgoing/personable geeks at […]

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  • CSAT or Die

    At Nucleus we watch CSAT (client satisfaction) like a hawk on a daily, hourly, and per-ticket basis. We need to keep our finger on the pulse of what’s working and what isn’t. It amazes me to this day that we on-board new clients that come from a system where they have no means to submit […]

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  • Microsoft Gold Partner

    We are pleased to announce that we are now a Managed Microsoft Partner, one of a select few in British Columbia, and have also attained our Microsoft Gold Competency in Small and Midmarket Cloud Solutions. This certification recognizes Nucleus’ as an expert at selling, deploying, and managing Microsoft Office 365 cloud and hybrid solutions for small and […]

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  • Coast to Coast Coverage

    One of our key differentiators is that we have full-time staff located in Victoria, Vancouver, and Toronto which allows us to have standard Help Desk Services beginning at 4:00AM PST until 7:00PM PST and 24x7x365 for business critical issues. This means whether you start early, or work late, you can connect with a Nucleus Support […]

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  • We’re Hiring: Service Manager

    Job Title: Service Manager Years’ Experience: 5+ years Reports To: President Location: Vancouver, BC Role Summary: The Service Manager is the bridge between our clients and our technical team. The Service Manager is focused on improving client satisfaction, being an escalation point, and driving Nucleus standards throughout all clients (Inside Sales). The Service Manager is […]

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  • We’re Hiring: Support Specialist – Toronto

    Job Title: Support Specialist Years’ Experience: 4+ years Reports To: Support Manager Location: Toronto Role Summary: Your middle name is troubleshooter, you love problem solving and helping clients resolve their issues. You will be based out of our office in downtown Toronto, working in a collaborative team environment. You possess great communication skills and have a passion […]

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  • #1 Ranked Canadian MSP

    Nucleus was the #1 ranked Canadian MSP on the 2016 Top 100 List of Vertical Market MSPs in North America. We ranked 29 out of 100 overall on the list and the next closest Canadian Managed IT Services Provider was ranked 67. One of our largest verticals is the AEC (Architecture, Engineering, and Construction) industry and […]

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  • No Onboarding Fees

    Did you know that most Managed IT Services Providers charge you to become a client? It seems backwards doesn’t it? Most MSPs will charge 50% of your standard monthly fixed fee upfront in order for them to onboard you as a client. At Nucleus, we take a different approach to onboarding. We do not charge […]

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  • The 3-2-1 Backup Rule and Why We’re Better

    The 3-2-1 backup rule simply means that you have 3 copies of your data on 2 types of media with 1 offsite copy 3) Have 3 copies of your data We prefer to have 6. What? Why?  So I can sleep at night. Your primary data is your primary copy Shadow copies on the server […]

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  • We’re Hiring – Support Specialist

    Job Title: Support Specialist Years’ Experience: 4+ years Reports To: Support Manager Location: Vancouver Role Summary: Your middle name is troubleshooter, you love problem solving and helping clients resolve their issues. You will be based out of our office in downtown Vancouver, working in a collaborative team environment. You possess great communication skills and have a […]

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