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MasterBUILT Hotels: Cloud Transformation​​

MasterBUILT Hotels is a Canadian hotel development, management and investment company. They are the exclusive franchising agent for the Microtel Inns & Suites by Wyndham brand in Canada – which is recognized among the fastest growing and most dynamic hotel concepts in the country.

MasterBUILT supports investor success through a complete turnkey solution that includes licensing, brand oversight, construction management, hotel management and asset management services.  

Demonstrating respect for their partners, their clients, and the land and communities in which they operate is their priority. They believe in inclusivity, in charitable actions, and in creating and investing in smart, impactful developments that add value to society and serve a greater purpose. 

MasterBUILT is a 9x winner of Canada’s Best Managed Companies and has achieved Platinum level twice.


The Challenge

MasterBUILT’s corporate office technology was aging making remote work and collaboration across multiple hotel locations cumbersome. Continued business growth was putting pressure on legacy hardware and software applications necessitating a move to the cloud.  

Industry: Hotel construction, development, management and investment company

Headquarters: Calgary, Alberta

Problem: Aging corporate technology and rapid expansion

Solution: A multi-phased cloud modernization strategy

Results: A reliable, flexible, more secure, and scalable IT system 

“We would like to thank the Nucleus Networks team for facilitating our digital transformation. Moving to the cloud has resulted in better efficiency, security, and productivity. We are more prepared to grow our business having a reliable and scalable IT solution in place.”

- Rhonda, CFO, MasterBUILT

Rhonda Holland
Nucleus Networks

Technology Renewal Evaluation and Project

A complete evaluation of technology was undertaken by Nucleus Networks, Virtual Chief Information Officer (vCIO), Chris Duzenberry with the primary results: 

  • Greater collaboration  
  • Stronger security 
  • Scalability 
  • Uptime 
  • Improved productivity and workplace culture


A multi-phased IT modernization strategy was developed in collaboration with Nucleus’ Project Services Division. A complete move to cloud-based technologies was adopted; migrating from an on-premises server to Microsoft 365 and Azure Active Directory. The finance team replaced their legacy accounting software with QuickBooks Online Accountant (QBOA) Edition Canada. External consulting resources were retained to handle the extraction of information from the old legacy system into QBOA.  

The Virtual Private Network (VPN) and local file servers were decommissioned, and SharePoint was leveraged to replace the file server and modernize file storage and collaboration. Microsoft Modern Authentication strategies were deployed to leverage Multi-factor Authentication (MFA), Microsoft Defender for Office 365 (MDO) and conditional access policies across all properties and the corporate office. Corporate office Internet was upgraded to Fibre and fully redundant firewalls were deployed to ensure uptime. Nucleus’ Managed Microsoft 365 Backup solution was implemented to backup all data stored in the cloud.  

Ongoing IT consulting services between Nucleus’ vCIO and the MasterBUILT finance and operations teams are working towards formalizing and delivering guidance on further modernization for the entire hotel and corporate office functions. 

The technology upgrade and improvement initiatives at MasterBUILT now supports the businesses’ ambitious plans for growth and expansion, as well as improving collaboration among employees. The result is a reliable, flexible, more secure, and scalable IT system.  

Nucleus Networks
Greater Collaboration
Nucleus Networks
Stronger Security
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Nucleus Networks
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Improved Productivity and Workplace Culture
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